Terms and Conditions

Terms and Conditions for The Cottage at Mackay’s


Terms and Conditions of Rental Agreement at Cottage a Mackays 2023/24

our booking should be for holiday purposes only unless otherwise agreed in writing. These properties must not be used for party purposes, weddings or filming without prior written agreement or email confirmation of same is acceptable. Your contract is between you and the Owner of the property and is subject to the following conditions. The accommodation is of a high standard and will be returned in the same condition.

Your holiday house

  • You can arrive at your accommodation after 16.00 hrs on the start date of your holiday and you must have vacated the property by 10.00 hrs on your final day unless agreed otherwise by both parties. If you anticipate being much later than 18.00 hrs, please let Robbie or Fiona know on 01971511202 or 07876350098 it is always helpful to know when to expect you.
  • You agree to keep the house clean and tidy and to leave it in a similar condition of cleanliness to when you arrived. Any additional cleaning of the property, following your departure, beyond the normal amount reasonably required. We are very proud of our houses and are delighted to share with you.
  • The numbers in your party must never exceed the stated house capacity of 6 persons unless otherwise agreed.

Methods of Payment

Payment is made in two instalments, a deposit is required to secure your booking, and the balance payment is required to be made 8 weeks prior to arrival. Payment can be made by card or by bank transfer. If you have selected to pay via Visa or Mastercard, your card has been pre-authorised for continuous payments. We will send you a balance request 8 weeks prior to arrival however if you fail to make your payment in sufficient time your card may be charged automatically.

We do not currently accept Amex. 

If you choose to pay by bank transfer, we will send through the details for how to make payment. Please note however, when making a bank transfer payment, please reference with your name and arrival date so we can cross reference. We also request that you email us once your transaction has been completed and we will send email confirmation when your funds have reached us. 

For our international guests, we recommend payment via;


It’s secure, economical and easy to use.

BACS Transfer Online

When making a Bank transfer payment please ref your payment as directed by the owner so that we can cross reference your payment for you for example “Smith 14/07/24” e.g name, date and rental begins. We would ask that you email us once your BACS transaction has been instructed by you, so that we can check for its deposit arriving with our account and email confirmation of this and your booking to you. For our international guests we can recommend payment via;


it’s secure, economical and easy to use.

Cleaning Materials Provided

We provide most of the cleaning and paper products you will require for your stay, this includes toilet/kitchen rolls and all cleaning sprays sanitisers as well as laundry powder etc. We do NOT provide any food stuff or dry goods at all as the houses are cleaned down completely each week. A filled salt & pepper mill are provided. Please only use our carefully selected products. If you are unsure how to use these products, please get in touch with us or refrain from use.

Sustainable Tourism

We at Mackay’s are increasingly aware of our impact on the environment and try to mitigate this where possible. We ask all our guests to live responsibly whilst staying with us. Please consider your energy usage, light pollution, food and general waste as carefully as you can – this really matters to us and to our guests also we hope. We want to have as low an impact on our amazing surroundings as possible.

Reduce – Reuse – Recycle


Smoking is completely prohibited inside all property. If guests insist on smoking then we ask them to dispose of all evidence responsibly and sympathetically. There will be a £150.00 additional cleaning charge if the house smells of smoke or if evidence of smoking is left behind.


Please report any breakages or damage during your stay so that they can be rectified at the time and before the next guests arrive. All damages and losses will be paid for in full and you are asked to notify the owners directly before vacating the house. Glasses break and the unexpected can happen, accidental damage happens to everyone and we are very understanding but it is easier to let us know and we can rectify this quickly and hassle free.


We are very dog friendly at Mackay’s – no other animals allowed we are afraid. We can accommodate a maximum of 2 dogs in the property however, there is an additional £50.00 cleaning charge per dog per week. Dogs are only as good as their owners – any damage caused by dogs will need to be settled in full by the owner and all evidence of dogs in and around the property must be dealt with by the owners before their departure. This is a crofting community so responsible dog ownership is a strict requirement not a request where livestock is concerned. The penalties are great otherwise!

Your booking

You must be 21 years or over to book the accommodation.

The owner has the right to refuse any booking prior to the issuing of any confirmation in writing. When you receive your confirmation you must check all the details carefully for accuracy and contact the owner immediately if you find any discrepancies.

Cancellation Policy

Please ensure you are protected by your own insurance provider from the time of making your booking. We can not stress the importance of this enough!

If you have to cancel your reservation you must telephone the Owner on the number shown on your booking confirmation 01971511202 as soon as the reason for the cancellation occurs. You must also confirm your cancellation in writing, email is acceptable so long as confirmed back by owner to you. The day on which the Owner receives the telephone cancellation / confirms receipt of your email cancellation is the day on which your reservation is cancelled. This applies to cancellation through ill health, death, inability to travel due to weather disruptions, or close family health matters that may be a reason for being unable to take up your holiday with us.

Please note that should you cancel your booking prior to the balance due date your deposit is forfeited in full and the balance is no longer required. Should you need to cancel your booking after the balance has been paid BOTH the deposit and the balance are forfeited.

If we are unable to re-let the property, cancellation costs will be incurred as follows;

More than 8 weeks before booking commences your deposit will be forfeited (minus a £50 administration charge).

Less than 8 weeks you will be liable to pay the full cost of the rental.

We can of course assist with providing letters to confirm cancellation for insurance purposes. Please ensure adequate regular travel insurance is in place at time of booking to avoid cancellation costs.

Repairs to Property

Occasionally, due to general wear and tear an item or furnishing may be dysfunctional or damaged. In the unlikely event of this we will do our utmost to repair or replace it as quickly as possible to ensure your holiday runs as smoothly and enjoyably as possible. Due to the remoteness of Durness sometimes things may take a little bit longer than would normally be expected — this is part of living in the wilderness. However, your enjoyment and comfort are our priority at all times. To improve the facilities the Owners reserve the right to alter or amend the facilities available at the properties at any time.

Restriction on Rental

We reserve the right to remove person or persons from the Property due to unreasonable behaviour, deliberate or excessive damage to the property or those who exceeds the stated occupancy (unless increased occupancy has been agreed to by both parties directly and in advance of arrival). In this case a refund of rental cost is at the sole discretion of the Owner.


The Owner hopes that you will not have any cause for complaint but in the event of an issue arising, you must in the first instance contact the Owner immediately so that any problem may be speedily resolved. The Owner has the right to rectify the problem at the point at which it arises. Some problems are very easily rectified if notified. Right of Entry The owner of the property reserves the right to enter the property at an agreed time with the Customer to carry out any repairs or maintenance. An agreed entry time will be arranged for lets of over one week to provide a fresh linen change and general clean for your comfort.

Right of Entry

The owner of the property reserves the right to enter the property at an agreed time with the hirer to carry out any repairs or maintenance. The owner reserves the right to ask guests to vacate the property if their behaviour is deemed to be unreasonable or damage is caused to the property. An agreed entry time will be arranged for lets of over one week to provide a fresh linen change and general clean for your comfort.


The Owner will have no liability for death, personal injury, or loss of, or damage to personal property including motor vehicles. In the absence of any negligence or other breach of duty by The Owner, the use by Customers of any property or its facilities is entirely at their own risk.

Adverse Travel Conditions

In the event of travel disruptions due to bad weather conditions, Government or FCO Travel guidelines or any form of industrial action we cannot be held responsible for non-arrival or inability to arrive or depart at the House and strictly no refunds will be given. Should these exceptional circumstances arise we would do everything in or capability to assist you to arrange alternative overnight accommodation with local accommodation providers where possible and you will be solely responsible for paying any alternative accommodation costs arising from this. We request all guests to have travel insurance in place at time of booking to cover any eventuality.

Cancellation by Owner

Each booking is confirmed in good faith in the belief that the requested accommodation will be available to the client on the date stated on the booking form. If, for any reason, due to circumstances out of our control e.g. flood or fire rendering the house unavailable, we are unable to guarantee provision of alternative accommodation. In this circumstance, a full refund of your original rental cost will be made. For the avoidance of doubt, extreme cases such as terrorism, pandemic and global health crisis, adverse weather conditions which may prevent travel for any reason fog, delayed flights, ferry disruption, Government or Foreign Commonwealth Office (FCO) Travel advice or road closures are NOT deemed a circumstance out of our control for this clause which would give rise to a refund. We will not be held responsible! Normal holiday insurance is recommended at the time of booking as we cannot be held responsible for adverse interruption to your travel arrangements.


The contract between you (Customer) and the Owner is subject to Scots Law. Please ensure you have read and understand the terms and conditions of agreement for the rental of our Properties prior to paying your deposit.

Thank-you for taking the time to read through the above, it is for your protection as much as it is for ours and we appreciate your time.